This policy explains how subscriptions work at The Refillable Candle Company, including payment dates, delivery timings, cancellations, and what to expect from our monthly candle and wax melt subscription boxes.
Our subscription boxes
The Refillable Candle Company offers two different subscription boxes available either on a monthly or quarterly subscription: The waxmelt subscription and The Refillable Candle subscription.
Your subscription box is dispatched from our HQ on the 1st week of the following month. Please note payments are billed in advance.
Purchasing your subscription
When you initially purchase your subscription, please don't add other items to your basket. Please come back and checkout separately after you have subscribed.
Discount codes cannot be applied to subscription boxes unless advertised otherwise.
Shipping is free, and subscription boxes are delivery only, they cannot be collected.
Monthly/Quarterly payments
Payments are automatic and billed around 12th of the month. If this date doesn't work for you simply email us at info@therefillablecandleco.co.uk and we will change it. If for any reason we need to change your payment date for any reason, we will email you beforehand.
Payments are in advance - so, for example, if your payment is made on any date in May, your box will be sent out on 1st June. You can change your payment details at any time by updating your subscription account via our website. We accept debit/credit cards and PayPal.
Cancellations
Your subscription is on a monthly or quarterly rolling basis. You can cancel your subscription at any time. To cancel your subscription simply email us at into@therefillablecandleco.co.uk and we will process your request straightaway.
If you cancel your subscription, but you have already paid for your next box (even if it has not yet been dispatched), you will still receive this box and will not be due any refund. Your subscription will be cancelled after the last box you have paid for has been sent out to you.
Refunds, exchanges or returns
Refunds, exchanges or returns are not available on subscription boxes. If any items arrive damaged, please email us as soon as possible at info@therefillablecandleco.co.uk
Last updated: July 2026
